Refund & Cancellation Policy
Effective Date: January 1, 2025
At The Postpartum OT, LLC, we strive to provide high-quality education, resources, and services to our clients. Please review our refund and cancellation policies carefully. By purchasing our products or services, you agree to the terms outlined below.
General Refund Policy
• 3-Day Grace Period: We offer a 3-day grace period for all purchases. During this time, you may request a full refund on any product or service by contacting us at melissa@thepostpartumot.com.
• Outside the Grace Period: After the 3-day grace period, all sales of digital products, courses, and downloadable materials are final and non-refundable.
Coaching and Consulting Services
• Onboarding Fees: Onboarding fees for coaching or consulting services are non-refundable after the 3-day grace period.
• Monthly Services: You may cancel monthly coaching or consulting services at any time by providing a 30-day written notice via email to ThePostpartumOT@outlook.com.
Workshops, Webinars, and Online Events
• Cancellation More Than 30 Days Before Event: A 50% refund will be issued for cancellations made at least 30 days before the event date.
• Cancellation Within 30 Days of Event: No refunds will be issued for cancellations made within 30 days of the event.
• Emergency Exceptions: Exceptions may be granted in the case of documented emergencies, at our sole discretion.
In-Person Events
• Cancellation Within 45 Days of Event: A 50% refund will be issued for cancellations made at least 45 days before the event.
• Cancellation Within 30 Days of Event: No refunds will be issued for cancellations made within 30 days of the event.
• Ticket Transfers: Tickets may be transferred to another individual, subject to our approval. All monetary transactions between ticket holders are the responsibility of the original and new ticket holders.
Website Design and Development Services
• Monthly Billing: Website design and development services are billed on a month-to-month basis. You may cancel at any time with a 30-day written notice.
• Ownership of Designs: Full ownership of the website design will transfer to you after 24 consecutive months of payments, provided the website was built by us.
Exceptions and Special Circumstances
We understand that life happens, and emergencies can arise. Exceptions to this refund and cancellation policy may be granted for extenuating circumstances (e.g., medical emergencies) at the sole discretion of The Postpartum OT, LLC.
How to Request a Refund or Cancel Services
To request a refund or cancel services, please email us at:
Email: melissa@thepostpartumot.com
Phone: (816) 365-0874
Include the following in your email:
1. Your full name and contact information.
2. The service, product, or event for which you are requesting a refund or cancellation.
3. The reason for your request.
We will respond to your request within 5 business days.
Contact Us
If you have any questions or concerns about this policy, please contact us:
The Postpartum OT, LLC
Email: melissa@thepostpartumot.com
Phone: (816) 365-0874